Please find a list of information and help available for North and Far North Queenslanders impacted by heavy rainfall and flooding (current as at 4 February 2025).

Community recovery hub locations

Community Recovery Hub locations are now open for this flooding event.

Visit the North and Far North Tropical Low from January 2025 disaster event page for a full list of locations.

For the latest information or assistance please call the Community Recovery Hotline on 1800 173 349.

Disaster support and financial assistance

Financial and support services for people impacted by disasters and emergencies can be found at the Queensland Government Disaster Support and Recovery website.

For the latest updates and location of Community Recovery Hubs once they are opened, head to the Community Recovery social media page.

Other assistance:

Lifeline has launched a dedicated disaster counselling support hotline available via phone on 1800 116 671. 

If you are in an isolated community and need assistance with resupply of essential goods, including food and medical supplies, information on resupply to flood isolated properties.

Services Australia

Federal Government support is now available if you’ve lost income as a direct result of the North Queensland floods, January - February 2025.  

Head to the Services Australia - Disaster Recovery Allowance page to find details.

Council updates and evacuation centres

For up-to-date council disaster information including evacuation centres, emergency contacts and situation updates, go to your local council disaster dashboard.

If you are unsure of your council head to Find your local council page and put your postcode, town, suburb into the finder.

Urgent assistance

Warning and alerts

Need help in your language?

Call 1800 512 451 and ask for an interpreter.

Share that you are OK with Register.Find.Reunite

Let family, friends and emergency services know you're safe.

If you or a loved one has been impacted, Red Cross encourages you to register or enquire through the Register.Find.Reunite service. 

https://register.redcross.org.au/ 

Other helpful information

Power Outages and electrical safety information, please contact Ergon.

Public transport Translink 

Road Closures Qld Traffic

Queensland state school closures 

Cleaning up and returning home

As we start to move into the clean up, here are some useful links that might help keep you safe.

Worksafe 

Information for busininess on floods and storms and safe practices can be found at Worksafe Qld - storms and floods.

Stay safe Queenslanders!